Thank you for writing in, and sorry to hear about the trouble you ran into with your headset. Based on what you have described, I encourage you to contact your local Bose Support for further assistance. They will work with you to discuss your service options.
Here is a link to get contact information. Just select your region, and kindly scroll down to where you see "contact us".
Let me know how everything goes. If you have any questions, please do not hesitate to ask!