Thank you for becoming a part of the community, I'm glad that you reached out. I just have one question to clarify - which Quiet Comfort headphones do you have? And What devices are you pairing them with?
I hope you have a great day,
Thank you kindly for getting back to me. I'm thinking customer support would be the best option for you here. I'm including a link to the support page here, just select your country and scroll down to where you see "contact us".
Let me know how it goes?
Have a lovely day,