Thanks for your post and welcome to the community.
Can you please confirm which headset version you are running as well as which device you are connecting them to?
Hector B - Community Support
May 14, 2019
I'm having the same issue. Just posted about it. After troubleshooting and speaking with customer service, the best they could do was offer a discount on a new pair. I've only had mine ~2.5 years.
I am very sorry that the update did not resolve your issue. Could you please try resetting your headphones?
To do this, turn off the headset and wait 30 seconds and then plug the headset into a wall outlet using a USB charger, then wait 5 seconds. After that unplug the USB cord from the headset and wait 1 minute once you have completed this turn the headset back on.
I look forward to hearing how you get on!
Mar 26, 2019
Thanks for getting back in touch, I am sorry to hear that the troubleshooting did not solve the issue for you. It seems that there may be an issue with the headphones, I would recommend that you get in touch with the customer care team in your area; as we are not able to go through service options over this platform.
I hope this helps, should you need anything else please get in touch.