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May 14, 2019

QuietComfort 35 power issue

My QuietComfort 35 headphones have started powering on and draining battery even when switched off. Not sure what has happened as they have been really solid for the past 3 or 4 years and now have, out of nowhere, started acting up.
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Re: QuietComfort 35 power issue

Hi Wes_Fiske, 

 

Thanks for your post and welcome to the community. 

 

Can you please confirm which headset version you are running as well as which device you are connecting them to? 

 

Thanks, 

Hector B - Community Support 

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May 14, 2019

Re: QuietComfort 35 power issue

QC35 connecting to 9.5” iPad Pro, iPhone 8
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Re: QuietComfort 35 power issue

Thanks for updating me on this @Wes_Fiske

 

Have you attempted to update the headphones to the latest software via btu.bose.com

 

Kind Regards, 

Hector B 

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Re: QuietComfort 35 power issue

I'm having the same issue. Just posted about it. After troubleshooting and speaking with customer service, the best they could do was offer a discount on a new pair. I've only had mine ~2.5 years.

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Re: QuietComfort 35 power issue

Have updated to latest software and still having same problem. When I had them charging, with power switch off, after removing usb power cord, they turned on. Even though the switch is off.
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Re: QuietComfort 35 power issue

Any other thoughts to remedy this?
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Re: QuietComfort 35 power issue

Hello Wes_Fiske, 

 

I am very sorry that the update did not resolve your issue. Could you please try resetting your headphones? 

 

To do this, turn off the headset and wait 30 seconds and then plug the headset into a wall outlet using a USB charger, then wait 5 seconds. After that unplug the USB cord from the headset and wait 1 minute once you have completed this turn the headset back on.

 

I look forward to hearing how you get on!

 

Kind Regards, 

Vicky W 

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Re: QuietComfort 35 power issue

Unfortunately I can’t preform a reset as described. When I unplug usb cord, headset turns itself on even with power switch off.
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Mar 26, 2019

Re: QuietComfort 35 power issue

Hello Wes_Fiske,

 

Thanks for getting back in touch, I am sorry to hear that the troubleshooting did not solve the issue for you. It seems that there may be an issue with the headphones, I would recommend that you get in touch with the customer care team in your area; as we are not able to go through service options over this platform. 

 

I hope this helps, should you need anything else please get in touch.

 

Kindest regards,

Zoe C