Quietcomfort 35 (1 series) loud screeching and piercing sound

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Silent Starter

Quietcomfort 35 (1 series) loud screeching and piercing sound

Anyone experiencing loud screech and piercing sound that was deafening? this happened to me only on the right ear and then it went away after about 7 seconds. it just started happening recently and unexpectedly (about 3 times now).

And then the right ear doesn't work anymore. After reset, clearing all bluetooth, making sure firmware is up date it seems to be fine then unexpectedly destroys your ear again. imagine loud enough it actually hurts. the right ear doesn't work after each episode but i found out that you can turn it off and it works fine with the aux cable. This is weird. Bose is helping trouble shoot now. 

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Moderator

Re: Quietcomfort 35 (1 series) loud screeching and piercing sound

Hi RickyEV,

 

Thanks for writing into the community, and sorry to hear about the trouble you've experienced. You've done some great troubleshooting already and we appreciate the determination. 

 

Does this occur when you're playing audio? Can you test the headphones with another mobile device? 

 

Let us know when you get the chance. 

 

 

Thank you again,

 

 

Mohsin - Community Support