Thanks for taking the time to write into the community. We're sorry you're encountering poor audio performance. Just to further troubleshoot, can you please try the headphones with another mobile device? This will narrow down the source of the problem further. This is definitely not the experience we want you to have with any of our products. If the issue is persistent with other devices, it seems that your headphones need service and we recommend that you contact your local Bose Support who can get you back up and running again. - https://bose.life/2v8YQJ0
Please let us know how everything works out for you.
Thank you again,
Mohsin - Community Support
Thanks for responding. At this point, I think it would be best to contact your local support team for assistance using the link provided by @Mohsin_S.
How do I send him a message?
I went to the link that you sent I was only able to read the message that has been posted.
Can you please forward the issue and send me his response?
I am really getting frustrated because of the dropouts while listening to music.
Thank you for patience on this. Please try clicking HERE and select your country and Contact Us at the bottom of the page.
My issue has not been solved. Can you please assign somebody to talk to me else I will have to return the product which I don't want to.
Thanks for responding. Sorry for the confusion. I think the recommendation, is for you to contact your local support team to assist you. To contact local support in your area:
Tony G - Community support