Jun 3, 2017
1.5 y/o headphones Quietcomfort 25 wired. Right cup no longer has sound. Go to Bose store...srry sir we dont do repair but you can get a replacement for usd 225 (paid 300 originally). That just doesnt feel like a fair replacement program, more like a joke, Bose is not really standing behing products.
i think Bose lost a cloent here
Sorry to hear that. The options you are given depends on if the headphones are in or out of warranty. If the headset is out of warranty, that sounds like you were offered a discounted replacement.
HERE is a like to your local Bose support. Click on your country, scroll down to "Contact Us". They would be able to assist you further.
Please let us know how it goes for you
Feb 6, 2018
sorry to hear about that. Trust me I know how it feels because I had the same issue.
My headset broke down out of no reason and the local support team just informed me that it can not be repaired and since it past warranty period. There's nothing much to do about it.
I really hope Bose can be more responsive and helpful on such issues instead of just saying "we really hope our customers have the best experience with our porduct."
Doing business is not just about selling the product, but also the after-sale services and support.
Mar 11, 2018
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