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Jun 15, 2018

Right earbud stopped working: soundsport wireless earbuds

Sad.... This product was working for a good month then the right side just died. I can still turn it on with the button but only the left side has an audio output.. Please help. 

This was a birthday present...  Smiley Sad              HELP PLS

Moderator - Retired
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Jun 6, 2018

Re: Right earbud stopped working: soundsport wireless earbuds

Hello masatoyoung,

Thank you for reaching out. I am sorry to hear that you are experiencing this with your headphones and am certainly happy to help. Can you confirm that you have the SoundSport wireless? 

Have you tried resetting the headset?

  • Turn the headset off and wait for 30 seconds. 
  • Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on). 
  • Unplug USB cord from the headset and wait 1 minute. 
  • Turn on the headset and test if the headset works properly.

Please check back with us when possible. 

Thanks again.

Ashley - Community Support