SOUNDLINK COLOR II BASS WAY TOO LOUD

[Jarov]

Dear Customer Service,

I just unboxed your Soundlink Color II and tried a song from Spotify at low volume and the low frequencies are way too loud and almost annoying to listen to.

I'm a music producer and I bought your device to have a reference commercial tool but I definitely cannot use it because of this overpresence of low range freq.

Please tell me if this may be a defect of my single device or it's a "peculiarity" of this model?

I've read suggestion to EQ the sound source but that's simply unacceptable and cause my purchase to be useless since I often change source.

Thanks for you quick feedback.

Best regards

[Shiloh_C · Accepted solution]

Hey Jarov,

Welcome to the community and congratulations on your new speaker!  Sorry to hear that the audio quality is poor - I'm thinking that your speaker may be experiencing a defect but I would like to try one troubleshooting step first to make sure.

1. Connect the speaker to power
2. Press and hold the Multi-function button for 10 seconds
3. While continuing to hold the Multi-function button, unplug the speaker from power
4. Release the Multi-function button

If this doesn't help then I would recommend reaching out to customer support here.  Just select your country and scroll down to where you see "contact us".

Please let me know how it goes? I'd love to hear.

I hope that you have a wonderful day,

Shiloh_C 

[Jarov]

Dear Shiloh,

sorry for the late reply, I just wanted to thank you for your kind help.
Your solution seems to work properly.

Have a wonderful day.

Thanks

Best

[Shiloh_C]

Hey Jarov,

Thanks so much for the update!  So happy to hear that and I appreciate you letting me know.

Reach out if you ever need anything!

Enjoy your week,

Shiloh_C