I got these about 6 months ago and love them! They ran out of battery power on a run yesterday (even though the orange light didn't come on when I turned them on) and I charged them. Now they won't turn on. I tried a different wall block and they were warm to the touch and still won't turn on. Any help would be appreciated.
Hello there, candacesuarez,
Thank you for reaching out to the community, and sorry to hear about the trouble you are running in to, especially so soon!
Can you try giving your headset a reboot? Also, we really appreciate the troubleshooting you have done, but can you try swapping out the cable and checking with a different wall outlet?
Steps to reboot the headset:
Let me know your findings when you get the chance.
Thank you again!
Mohsin - Community Support
I tried a different cord and a different outlet. I was pretty sure it wasn't the cord as I have a Bose Color speaker using the same charger and the light indicating charging works for that device.
When I tried to reboot the device I got nothing. There is no light indicating off or on, but I did give it all a try. Nothing so far. Any other ideas?
@candacesuarez thank you for getting back and for trying out the troubleshooting steps. At this point, my recommendation would be to reach out to your local Bose Support for further assistance. They will work with you to discuss your service options.
Here is a link to contact information. Just select your region, and kindly scroll down to where you see "contact us".
Let us know how everything goes for you.
Sep 24, 2018
I am having the same issue and have tried charging the battery with multiple USBs to no avail. I too have only had the headphones for less than 6 months, so it's very disappointing. How do I get them replaced?
Thanks for posting. I am so sorry to hear about that. I would recommend contacting your local support team using the link provided my @mohsin_h.
Nov 24, 2018
Nov 29, 2018
I am from Argentina and have the same problem with my 3 weeks old soundsports. I have done everything and still not working. I am waiting for the bose support email to solve the problem but haven´t response
my email is (**MODERATOR EDIT PERSONAL INFORMATION REMOVED**). I hope you communicate with me
Thanks for reaching out. I would recommend contacting your local support team. Here is a direct link. You should be able to get a contact phone number for your region.
Tony G - Community Support