When I open the case for the bose soundsport free, instead of the buds being at 100% and charging completely, they will be at a different percentage like 70%.
Feb 26, 2019
Thank you for reaching out. Im sorry to hear that your having this issue.
When you place these earphones in the case, does the white light come up inside the case next to the earbud? This should indicating that it is charging. Can you check that there is no debris on the pin inside the case. Also please check for me that the gold pins are still moving up and down, and aren't stuck in one position.
Look forward to hearing back from you.
Brandon_C - Community Support
Thank you for posting this additional information!
I would recommend updating your headphones. I have included the instructions on how to do this HERE.
I hope this helps!
Have a great day!
Jessie O - Community Support
Thank you for updating us. The final troubleshooting step that we would recommend at this time would be to perform a product reset on your headphones. This can be done by:
Should troubleshooting fail I encourage you to reach out to support within your region to explore service options for your headphones. Please visit our website HERE, select your location and use the "Contact Us" feature at the bottom of the page.
Andy B - Community Support