Thank you for reaching out and welcome to the community!
I'm sorry to hear of the issues you are experiencing with your SoundSport free, I'll do all I can to assist you!
I would recommend clearing the paired devices on the headphones. You can find how to do this here.
If you are still experiencing issues please come back to us!
Hope this helps!
Jessie - Community Support
Thank you for posting. I am very sorry to hear that you are still experiencing this issue, however I would love to help.
Thank you for trying those troubleshooting steps, could you please try uninstalling the Bose Connect App and re-downloading it again.
When clearing the device list on your headphones did you also clear the device from your mobile?
I look forward to hearing back from you.
Thanks for updating us, we are very sorry to hear that your issue is still persisting.
I would highly recommend getting in touch with Customer Support via this link. Kindly scroll down to the region you are from and click customer support and they will be on hand to help.
I am sorry that we couldn't assist you further on this matter.