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Shiloh_C
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Aug 25, 2017

Re: SoundSport Pulse and new Connect 5.0 for IOS (Apple Health Kit)

Hi there!

 

Thank you for joining the conversation.  Can I ask - can you confirm that you're following the steps above that I mentioned?

 

I hope that you're enjoying your weekend!

 

Take care.

 

- Shiloh 

matthewjason
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Sep 28, 2017

Re: SoundSport Pulse and new Connect 5.0 for IOS (Apple Health Kit)

I think most of us has done all the possible steps to make it work. I had my set replaced knowing it won't fix the issue anyway. Indeed it was true. The only way to use my Bose heartrate integration with Healthkit is to restart phone everytime I want to use it.

Shiloh_C
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Aug 25, 2017

Re: SoundSport Pulse and new Connect 5.0 for IOS (Apple Health Kit)

Hi folks,

 

I have a follow-up question for all of you.  

 

Do any of you have another wellness device such as a Fitbit?  I'm curious if this issue is consistent across several types and brands of devices.

 

Thank you all in advance and take care,

Shiloh

drwoodberry
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Dec 25, 2017

Re: SoundSport Pulse and new Connect 5.0 for IOS (Apple Health Kit)

Because this has been such an issue, I am just using a recently purchased apple watch. It has no issues showing the heart rate in the apple home kit. 

matthewjason
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Sep 28, 2017

Re: SoundSport Pulse and new Connect 5.0 for IOS (Apple Health Kit)

Hi.

 

Just updated to software 1.5.1 with latest iOS 11.2.6 and testing it on 11.3 beta. Still doesn't work properly. Same issue.

 

Only way for the heart rate to be in Health app is to restart phone every time you want to use the Pulse earphones. Disappointing Bose, it's almost a year wait should I return it and get an Apple Watch instead?

Shiloh_C
Moderator - Retired
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Aug 25, 2017

Re: SoundSport Pulse and new Connect 5.0 for IOS (Apple Health Kit)

Hi there, folks!

 

I wanted to check in and see if any of you have had a chance to update to 11.3 and if that's helped the issue at all.

 

Thank you kindly,

Shiloh 

alchie
Contributor
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Jan 16, 2018

Re: SoundSport Pulse and new Connect 5.0 for IOS (Apple Health Kit)

I tried, it did _not_ make a difference, unfortunately..

Bose_User_from_Somewhere
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Mar 1, 2018

Re: SoundSport Pulse and new Connect 5.0 for IOS (Apple Health Kit)

I already did and it does not helpful at all...
What happened to Bose programmers?!
LiterOfCola
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Jan 12, 2016

Re: SoundSport Pulse and new Connect 5.0 for IOS (Apple Health Kit)

I have been frustrated by this problem as well.  Worked well in iOS 10, not so much in iOS 11.  It connects fine in RunKeeper for me, but Apple Health almost never works.  I use the Nike Running app though and it doesn't directly connect with any HRM -- it relies on Apple Health.

 

I went poking around Apple's help pages and found this: https://discussions.apple.com/thread/8091959.  It's not a solution, but it sounds like this is exactly the same bahavior with a different product -- a Polar H10 heart rate monitor.  Perhaps this is an iOS issue...  

Shiloh_C
Moderator - Retired
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Aug 25, 2017

Re: SoundSport Pulse and new Connect 5.0 for IOS (Apple Health Kit)

Hi there, everyone!

 

Thank you all for taking the time to report this issue and follow up.  We have taken a look at this and conducted testing in an attempt to find the cause.  We thank you for your patience!  

 

As @LiterOfCola mentioned in the above post, there are very similar reports of this issue with other brand products as well, the common thread between these cases being iOS 11.  Here is the link again.  In the comments section on this Apple forum post, many users agree and chime in to say that they've experienced this on the most recent software versions.

 

With all of the intricacies of software development, these issues can occur.  We have done what we can on our end to help you all and encourage you to take a look at some of the workarounds users have shared in the community.  As always we suggest keeping your products, applications, and devices all updated.  

 

Link to Apple Support

 

If we get any new information we will absolutely share it with you all.

 

Thank you again and take care,

Shiloh