The location of my headphones is showing incorrectly in the Tile app, how can I fix this?

  1. Please be sure that Location Services are enabled on your smartphone and location permissions are Always granted to the Tile app - the Tile app needs access to your phone's location so that it can update your headphones when they connect to your phone.
  2. The Tile app uses your phone's native maps application to understand where it is in the world. If you don't use your phone's maps application, or use a 3rd party application (like Waze, etc.) please open Apple Maps for iOS or Google Maps for Android to ensure that your phone's GPS information is reporting properly.
  3. Make sure your phone is not in Low Power (iOS) or Battery Savings (Android) modes to ensure that Location is updating properly. When in battery savings modes, the phone will update location information much less frequently, if at all.
  4. For more recent versions of Android, especially Android 8 (Oreo) and 9 (Pie), be sure to whitelist the Tile app to allow the app to run in the background even if you haven't opened the app recently. This is how the Tile app is designed to work - in the background without your needing to open it often - but sometimes the Android OS will stop the app from working if you haven't opened it recently.