Lights are green when on charge but will not turn on when pushing button.
is there a trick or reset pattern of buttons to push or is she a dead duck.... an expensive one at that.
Thanks for writing. I'm sorry you can't get your SoundSport headphones to turn on.
There's a reboot process for QC35. Since the your SoundSport isn't responding to the power switch, we can't know if it will help. But you can give it a shot.
If that doesn't help please follow this link to Bose product support for your area
Click your country, then scroll down until you see local contact information. I would call.
Please let us know how things go.
Aug 3, 2017
i had the same issue on a brand new pair they was in a sealed box, 1st day they worked for about 5 hours no matter what i do they how long i charge them for wall or pc laptop power bank they would not turn on, if you have proof of purchase Bose will repair them but they have to be purchased from a offical seller not ebay or some corner pc store bose dont honour the warranty that way!