Silent Starter
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Mar 16, 2019

SoundSport wireless Headphones will not turn off

Hello, my headphones have a green power light on all the time. I cannot get it to turn off or pair with my phone. I let it drain down and die and then charged it back up and turned it on but it did the same thing. Any idea what I can do? It is a year old and has worked great up until now.
Moderator - Retired
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Feb 26, 2019

Re: SoundSport wireless Headphones will not turn off



Thank you for your post and welcome to the community. I'm sorry to see you're having this issue.


I would recommend contacting your local Customer Support Team for this particular issue.


If you select this Link - Contact Us you can select your region. Scroll to the bottom and select contact us which will provide you with their contact number.


Many thanks


Leon_C - Community Support