Thanks for writing in! Sorry to hear about the troubles, but would be happy to help!
Can you let us know the make/model and software of your mobile device so we can further assist?
Tony A - Community Support
Thank you for your reply.
Can you try the steps located in this article HERE?
If that is unable to resolve the issue, please try it with another mobile device, either a friend or family members, and if they work, we'd suggest contacting Apple support for further assistance.
Joel - Community Support