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KatS
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Jan 22, 2019

SoundSport wireless headphones do not connect on answering a call

Hi,

I have this issue where when I receive a call on my phone and answer it on my phone but the sound will not default to my headphones and I can’t hear people talking despite having my turned on and in my ears. I have to always select the option from my phone to go to my headphones. Very frustrating and annoying especially that I use them at work too!!! How can this be fixed that it defaults to headphones if on?
4 REPLIES 4
Community Manager

Re: SoundSport wireless headphones do not connect on answering a call

Hi KatS,

 

Thanks for writing in!  Sorry to hear about the troubles, but would be happy to help!

 

Can you let us know the make/model and software of your mobile device so we can further assist?

 

Warm Regards,

Tony A - Community Support 

KatS
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Re: SoundSport wireless headphones do not connect on answering a call

It is an IPhone X with the latest IOS 12.1.3
KatS
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Jan 22, 2019

Re: SoundSport wireless headphones do not connect on answering a call

Is anyone going to help with this???
Moderator

Re: SoundSport wireless headphones do not connect on answering a call

Hello KatS,

 

Thank you for your reply.

 

Can you try the steps located in this article HERE?

 

If that is unable to resolve the issue, please try it with another mobile device, either a friend or family members, and if they work, we'd suggest contacting Apple support for further assistance. 

 

Kind Regards,

Joel - Community Support