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Dec 25, 2018

Soundlink AE2 no sound coming out of the left side

No sound coming out of left side any ideas what’s wrong!!
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Jun 6, 2018

Re: Soundlink AE2 no sound coming out of the left side

Hello Macyanks@gmail.com! Thanks for posting and welcome to the Community.

 

I am sorry to hear that's happening, but am glad to help!

 

Do you get sound in the left ear if you connect to a different device? Are you able to hear audio from the left side when using the 3.5 mm audio cable?

 

If not, then I'd recommend contacting Customer Support here for further assistance. Just select your region, and kindly scroll down to where you see "Contact Us".

 

 

Best Regards,

 

Greg - Community Support

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Dec 27, 2018

Re: Soundlink AE2 no sound coming out of the left side

Same problem! 

 

Could you solve it?

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Dec 15, 2016

Re: Soundlink AE2 no sound coming out of the left side

Hi Adriano,

 

Thanks for posting. I am sorry to hear about that. If you have followed the troubleshooting offered by @Greg_B and you are still having the issue, I would recommend contacting your local support team using the link provided.

 

Regards,

 

Tony G 

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Dec 25, 2018

Re: Soundlink AE2 no sound coming out of the left side

Turned headphones back into the store upgraded to the noise canceling Bose problem still happened turns out you have to go into settings on the I phone and make sure the mono is turned off and makesure the balance on the speakers are set in the middle then everything is good!!!
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Dec 27, 2018

Re: Soundlink AE2 no sound coming out of the left side

Thank you!

 

But, how do I check the balance on my headphone?

 

Because the balance in my phone is set in the middle and mono off

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Dec 25, 2018

Re: Soundlink AE2 no sound coming out of the left side

Go tu settings general accessibility look for the balance and set it in the middle