Dec 25, 2017
Thanks so much for reaching out to the community! That's a really interesting issue - I'd like to try a few steps to see where this is coming from. What device are you pairing with? Let's try a reset:
I hope this helps!
Have a wonderful day,
I am having a similiar issue, not the same, but similar. Paired with an android phone... when playing music the volume controls work, when on a phone call they do not. I will try your recommendation and report back.