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Arkayn244
Participant
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Registered since

Oct 31, 2018

Soundport glitching, keeps repeating itself

Soundsport keeps saying "to select English, press and hold the multi function button". Upon pressing and holding every button on the device the command does not stop. Device will also not turn off. I have not let it die yet so I can provide an update after that happens if it happens to fix the problem.
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Tony_G
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Dec 15, 2016

Re: Soundport glitching, keeps repeating itself

Hi Arkayn244,

 

Thanks for posting. I am sorry to hear about that. There are a few things we can try,

  • Updating the headphones to the latest software.
  • Rebooting the headphones.

 

To reboot the headset

  • Turn the headset off and wait for 30 seconds.
  • Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
  • Unplug the USB cord from the headset and wait 1 minute.
  • Turn on the headset and test if the headset works properly.

Regards,

 

Tony G - Community Support