Dec 27, 2017
Hello there, just wanted to report back on something I noticed. The headphones almost always read not full when I put them in my ears, regardless of how long they have been sitting closed in the case. The percentage usually ranges from 70-90%.
However, what I accidentally discovered is that if I sit the headphones in the case and leave it open while it charges it will always read back at 100%. Now this defeats the purpose of the protective nature of the case, but perhaps it will help your engineers troubleshoot for future iterations of the product.
I wanted to check in and make sure that you've all updated your SoundSport Free's to 1.4.5 and I'm curious if that has helped the issue.
Let me know when you get a chance!
Thank you for your continued patience and enjoy your weekend,
Nov 19, 2017
just finicshed the update and now I have 100% charge !
I need to test in hard conditions the left ear disconnect. Thanks for the new version, it shows you are supporting the product.
That's great, I'm glad to hear that that helped the battery issue. Please keep us updated!
Take care and I hope you're enjoying your weekend,
Feb 28, 2018
Thanks for posting. I'm sorry to hear that you are having issues with your SoundSport Free. The latest software update for the SoundSport Free could possibly help. Here is a link that explains more
Hope that helped
Feb 6, 2018
Been using the latest firmware for a couple days now. It's a big improvement. Battery reporting seems accurate and the left earbud drops are much reduced. Thanks for continuing to improve this product! I love it
Mar 17, 2018
Thanks for reaching out. Could you please verify that your SoundSport Free is running version 1.4.5? If not, could you please try updating it to see if that helps?
Jun 12, 2018
Are people experiencing issues with battery less than 100% when buds are taken out of case? I have bought a new set of bose soundsport free in the last month and this is an issue. The bud reports battery levels of either 90% or 80% even after being in the charge case for a couple of hours or overnight. Currently running firmware 1.3.2, thanks.