The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.
Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.
Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.
Jan 3, 2018
My headphones disconnect in 18 degree (F) weather with light wind. They are not usable again for another hour or so. How do I resolve this problem?
Nov 16, 2017
Jan 4, 2018
Today, it is my first day to use Bose Soundsport Free Wireless buds. As I walked in a hiking track in 11 F of Chicago weather, my left bud was disconnected in 5 minutes. Then, the right one also shuts down within 10 minutes. It is very disappoinrting!
Dec 28, 2017
Do you have any news from your engineers? I have use the Sounsport free for 6 weeks now, and is it colder than 28-29 fahrenheit they disconnect after 10-20 minuts. I have tryied to protect them with Buff or cap, but it does not help.
Jan 21, 2018
YES!!!! Frustrating and I am thinking about returning them. I am a runner and they absolutely do not work in cold weather. I'll continue to read other replies but the engineers need to be aware of this problem. Tired of having to stop my run every few minutes to reconnect my music. Thanks for starting this forum.
Feb 1, 2018
This post is a bit old but still very relevant. I've heard of battery issues with SSF, and I've started to notice some of them, but up until now, I've been like "meh, I can live with that." The breaking point, though, was when it shut off while I was walking between classes today. The temperature outside is like midhi-20s with barely any wind. I can't continue using a product that's so unreliable. I'm returning these in the next few days. While the sound quality is nice, all the cons outweigh the pros.
Dec 13, 2016
Thank you all for updating us and adding your voices to the mix. We are still actively investigating this and I will report back when I have some information for you.
I hope you're all having a fantastic day!
Feb 26, 2018