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mrowe8@yahoo.com
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Jan 2, 2019

Soundsport Free - no sound when mirroring iphone to samsung tv

I can connect to my iphone but when I mirror the iphone to my TV, the sound stops working on my earbuds.

I have done this with many other brands of much cheaper pods.  

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Re: Soundsport Free - no sound when mirroring iphone to samsung tv

Hello mrowe8@yahoo.com,

 

 

Thank you for reaching out to us, and sorry for the trouble you've run into. 

 

If you unpair the headphones and try mirroring, where does the sound supposed to come out from? For example, is the audio produced from your phone or TV? 

 

Can you also make sure the volume levels are up? 

 

 

Thanks again,

 

 

Mohsin - Community Support

 

 

mrowe8@yahoo.com
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Re: Soundsport Free - no sound when mirroring iphone to samsung tv

If paired to the phone, sound comes out of earbuds.  Once mirrored to the TV the sound stops and doesnt come out of anywhere.

If unpaired - the sound comes out of the tv.

If unpaired or no buds, sound comes out of phone - once mirrored, sound comes out of tv.

Moderator

Re: Soundsport Free - no sound when mirroring iphone to samsung tv

@mrowe8@yahoo.com Thank you for the update! 

 

It looks like the audio and video signal is sent to the TV when mirroring, and iPhone will not split the two signals. Unless you have Bluetooth on your TV to output the sound to the headphones, the sound will continue to come out from the TV. 

 

Let me know if that helps at all. You may want to reach out to Apple Support for further information.

 

 

Thank you again,

 

 

Mohsin

mrowe8@yahoo.com
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Re: Soundsport Free - no sound when mirroring iphone to samsung tv

I have used 3 other wireless bluetooth earbuds from other manufacturers with this tv and phone setup and they have worked just fine when mirroring.

This is a problem specific to these soundsports.

Moderator

Re: Soundsport Free - no sound when mirroring iphone to samsung tv

Hey mrowe8@yahoo.com,

 

Thanks for the update. Can you tell us how you're mirroring your iPhone? Through an Apple TV? Please include the version if you can. 

 

 

Thanks again, 

 

 

Mohsin 

mrowe8@yahoo.com
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Re: Soundsport Free - no sound when mirroring iphone to samsung tv

Yes - through Apple TV, 3rd gen.

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Re: Soundsport Free - no sound when mirroring iphone to samsung tv

Hey mrowe8@yahoo.com,

 

Thanks for that information. Are you using a specific app that is being mirrored to the Apple TV? Please try checking the audio settings inside the app to see if you can switch to the output to your phone. 

 

Also, does your TV have Bluetooth? Have you tried pairing them to the TV? 

 

 

Thank you again,

 

 

Mohsin