Apark1301
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Nov 11, 2018

Soundsport Headphones Charging Issues

When I charge my SoundSport wireless headphones, the light turns green and the phone shows it at 100%, but then it quickly drops to 80 or sometimes to 20%. Them the battery dies within an hour. If I keep charging it, and then unplug it and replug it when it turns green, and repeat it, then I get a true full charge. So I think this is maybe a software issue. I'm on the latest firmware and using it with a Pixel 3. What else can I try?
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Apark1301
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Nov 11, 2018

Re: Soundsport Headphones Charging Issues

Quick update. I now can't get it to charge to the true 100% no matter how many times I unplug it and replug it. It's only 3 months old.
Moderator

Re: Soundsport Headphones Charging Issues

Hi Apark1301,

 

Thanks for posting. I am sorry to hear about that. If you have already tried,

  • Letting the battery completely drain dead and recharging them.
  • Making sure your software is updated (you mention that your headset is running the latest software but can you verify you are running Version 2.7.7?)

and you are still having issues I would contact your local support team for assistance. Here is a link you can use. Click on your country, scroll down until you see "Contact Us."

 

Regards,

 

Tony G - Community Support