varunthepatriot
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Jul 31, 2018

Soundsport earphones controls not working with one plus 5 device

When I am connecting My newly purchased android compatible soundsport IE earphones to my one plus 5 device, the controls are not working. They are just sitting there. Even the mic is working sometimes while taking calls. Please help. I had high hopes on this and now I am very disappointed and stressed because of this problem.
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Tony_A
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Mar 15, 2018

Re: Soundsport earphones controls not working with one plus 5 device

Hello varunthepatriot

 

Thanks for posting in the community!  Sorry to hear about the troubles, but would be glad to help!

 

Have you been able to test the headphones with another Android device by chance?

Is there a case on your phone that could be potentially blocking the pin connection?

If there is a case, can we test it without it?

 

Let us know so we can help resolve the issue!

 

Warm Regards,

Tony A - Community Support