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Dec 25, 2018

Soundsport free apparent battery issue

So I’ve been facing this issue for a couple of days after getting the firmware update. I have been noticing less usable hours on one charge.
The user manual says that when the earbuds are “fully charged” it will show a solid white light in the charging case, then after a few seconds it should turn off the light. This last step is never happened, even when I’ve let the earbuds to charge more than 2 hours in the case. By the way, I’ve never really seen that effect. I’m worried that something may have happened after the update.
Can you clearly show (on a video ideally) how to effectively check that??
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Dec 15, 2016

Re: Soundsport free apparent battery issue

Hi jchacana,


Thanks for posting. Could I ask a few questions? 


  • Could you please verify what version number your headphones are running? The latest version is 2.6.0
  • I'm not sure if this will help but have you seen this video?

​​​​​​​Please let us know if that helped.


Warm Regards,


​​​​​​​Tony G - Community Support