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Ramirezdubhe
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Jan 23, 2019

Soundsport free charging case not working

Just recently my soundsport free headphones charging case is not turning on or indicating if it is charging or if my headphones are connected. I did drop the case but only from waist high.
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Re: Soundsport free charging case not working

Hello Ramirezdubhe! Thanks for posting and welcome to the Community.

 

I'm sorry to hear that's happened. It sounds like they may have been damaged in the fall. I'd recommend contacting Customer Support for further assistance. Contact information can be found here. Just select your region, and kindly scroll down to where you see "Contact Us". 

 

Best Regards,

 

Greg - Community Support

sjoerd
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Jan 24, 2019

Re: Soundsport free charging case not working

I don't think the fall has to do anything with it, im facing the same problems with my brand new sound sports Free.

When the charger is attached to a USB cable, it works fine, but it doesnt charge on battery. Also it doesnt show the indicator when pressing the open button.

 

Now i need to send in my headphones, what will result in 14 days no music :((