Quiet Contributor
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Mar 20, 2019

Soundsport free constant turning down

Just had these headphones for a month and love them. However today that have started constantly turning down. I have reinstalled them, redownloaded the app tried everything but can’t get them to work. Are there any suggestions
Moderator - Retired
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Feb 26, 2019

Re: Soundsport free constant turning down

Hi Christiam, 


Thank you for you post and welcome to the community. I am sorry to see you are having this issue.


As you have gone through quite a few troubleshooting steps, I would recommend updating the headphones to see if this may resolve the issue. To do so, please follow this Link further instructions.


If this does not resolve the issue, I would then advise to contact your local Customer Support Team for further assistance.


If you select this Link, you can select your region. Scroll to the bottom and select contact us which will provide you with their contact number.


Many thanks


Leon_C - Community Support