Mar 20, 2019
Thank you for you post and welcome to the community. I am sorry to see you are having this issue.
As you have gone through quite a few troubleshooting steps, I would recommend updating the headphones to see if this may resolve the issue. To do so, please follow this Link further instructions.
If this does not resolve the issue, I would then advise to contact your local Customer Support Team for further assistance.
If you select this Link, you can select your region. Scroll to the bottom and select contact us which will provide you with their contact number.
Leon_C - Community Support