Soundsport not chargin at all, already update to latest firmware, Help please

[luckypermana]

I bought a bose soundsport a year ago, used it in a few occasions and then neglected it for almost a year, when I found the product and I want to use it does not turn on even after it is charged for a few hours, it blinks red when charged and never goes green, is it a problem on the battery and is there any fix for this? Thanks in advance 🙂

[Charlotte_G · Accepted solution]

Hello luckypermana,

Thank you for your post and welcome to the Bose Community. 

I'm sorry to hear that your SoundSports are behaving in this way. 

The blinking red LED suggests a system error and therefore I would have to recommend that you call up to discuss service options.

Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'

If you have any questions, get back to me and I'll be happy to assist.

Warm regards,

Charlotte G - Community Support

[luckypermana]

Hello Charlotte_G.

Thanks for the notice, I'll surely try to contact the services available in my country.

Best regards,

Lucky Permana