NottsGary
Participant
  • 0
  • 3
  • 0
Registered since

Oct 2, 2017

Soundsport pulse battery failure

I bought a set of Soundsport Pulse 1 month ago. Yesterday, after 1 hour running the left bud started crackling, even after the set had been turned off.

 

The battery is now flat and failing to charge, all I get is a flashing red light which the handbook states is caused by operating out of temperature range, which isn't feasible.

 

i have emailed Bose with no reply, has anybody else crackling and battery failure? Can the battery be overcharged and doomed to fail as with Jabra sport pace?

7 REPLIES 7
Tony_G
Moderator - Retired
  • 0
  • 5470
  • 238
Registered since

Dec 15, 2016

Re: Soundsport pulse battery failure

Hi NottsGary

 

Sorry to hear that. We will DM you to assist.

 

Tony

limaborges
Participant
  • 1
  • 4
  • 0
Registered since

Sep 30, 2017

Re: Soundsport pulse battery failure

I had exactly the same problem (one of the many problems).
I’ve contacted bose, still no answer.
I’ve contacted the local support, still no answer.
Bought them on september.

NottsGary
Participant
  • 0
  • 3
  • 0
Registered since

Oct 2, 2017

Re: Soundsport pulse battery failure

I bought mine in Florid, I’m currently out of the UK and I was when the headphones stopped working.

I have the receipt and packaging etc but there is no guarantee that a UK shop will exchange the ‘phones.

Very poor service overall
NottsGary
Participant
  • 0
  • 3
  • 0
Registered since

Oct 2, 2017

Re: Soundsport pulse battery failure

I took my earphones to a Bose store who checked them and informed me that it needed a software upgrade, this took about 5 minutes and they work just fine now and charge properly.

 

Maybe worth taking them to your nearest Bose store?

Shiloh_C
Moderator - Retired
  • 0
  • 2527
  • 100
Registered since

Aug 25, 2017

Re: Soundsport pulse battery failure

@limaborges,

 

I'm sorry to hear about this experience, we will DM you to assist further.

 

@NottsGary,

 

Thank you for coming back and updating us, this is great to hear!

 

Thank you both for posting and have a wonderful day,

Shiloh_C 

ivoanastas
Participant
  • 0
  • 1
  • 0
Registered since

Jan 8, 2018

Re: Soundsport pulse battery failure

My bose pulse ir the exactly same malfunction...
Shiloh_C
Moderator - Retired
  • 0
  • 2527
  • 100
Registered since

Aug 25, 2017

Re: Soundsport pulse battery failure

Hey, ivoanastas!

 

Thanks so much for reaching out!  I'd like to suggest that you reach out to customer support, you can use this link.  Just select your country and scroll down to where you see "contact us".  Support will be able to help you from there.

 

I hope that you have a wonderful weekend!

 

Take care,

Shiloh