amaksoud
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Dec 6, 2018

Soundsport wireless power button coming off

Hello,

I bought a soundsport wireless headphone about a year ago and the rubber near the power button came off around March, I exchanged it from the reseller and it was a painful process that took me a couple of weeks without my headphone to finally get it replaced.

Now the new one is having the exact same issue, seems to be a known issue with this model.

My question is, should this be replaced again even if the warranty had expired since this is the second set that has the exact same problem ?

 

Can I replace it with another model and pay for the difference ? I don't want to run to this problem again.

I tried to reach to the local Bose dealer over here but unfortunately they are not picking up on their short number !!!


4 REPLIES 4
Community Manager

Re: Soundsport wireless power button coming off

Hi amaksoud,

 

Thanks for reaching out to us on the Community! 

 

Sorry to hear about the experiences you've had with this headset.  Which region are you trying to call support for?  Perhaps we can find a way of getting you in touch with one our customer support specialists.  

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support 

GregP
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Jan 24, 2019

Re: Soundsport wireless power button coming off

I have same issue...what is the resolution?  Warranty?  Replacement part?    Plastic shroud on charging/powerbutton bud is coming off... powerbutton not working very well at all anymore...

Community Manager

Re: Soundsport wireless power button coming off

Hi GregP,

 

Thanks for writing in!

 

I would recommend reaching out to your local support team for service on the headset at this point.  Just click HERE and select your country and Contact Us at the bottom of the page.

 

Warm Regards,

Tony A 

amaksoud
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Dec 6, 2018

Re: Soundsport wireless power button coming off

Hello,

 

Sorry for the late response.

 

I got mine replaced even after the warranty had expired.

 

It seems a well known issue and they didn't bother, they just changed it.

 

What's good with the new one is that the power button seems a bit hard to press now, I think this means that it won't come off as easy as before.