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Susja
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Jan 4, 2017

Steady white light on QC 35

Hello,

I have QC 35 for 1.5 years. It worked perferct.

Yesterday it failed connection to my iPhone. Blootooth (blue light) did not work. I called support but they couldn't help me.

After playing around and for unknown to me reason I was able to re-establish connection to my phone but now I have white light running all the time. It's not flashing, it's not go off in 10 sec as it supposed to ... but it's on all the time. Even when the headset is off.

Do you know how I could fix it?

Does it have some option like reset to default or etc?

I am happy that could connect to phone but I assume that running light could cause some issues like drain the battery or etc

Any suggestions or heads-up?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Steady white light on QC 35

Author Accepted Answer selected by Susja

Hello Susja, 

 

Thank you for writing in. Sorry to hear about your experience. Can you confirm you have the latest firmware installed and have tried resetting the headset? 

 

Steps to reset your headset:

 

  • Turn the headset off and wait for 30 seconds.
  • Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
  • Unplug USB cord from headset and wait 1 minute.
  • Turn on the headset and test if the headset works properly.

Let me know your findings when you get the chance.

 

 

Thank you again, and have a great one.

 

 

Mohsin - Community Support

3 REPLIES 3
Moderator

Re: Steady white light on QC 35

Author Accepted Answer selected by Susja

Hello Susja, 

 

Thank you for writing in. Sorry to hear about your experience. Can you confirm you have the latest firmware installed and have tried resetting the headset? 

 

Steps to reset your headset:

 

  • Turn the headset off and wait for 30 seconds.
  • Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
  • Unplug USB cord from headset and wait 1 minute.
  • Turn on the headset and test if the headset works properly.

Let me know your findings when you get the chance.

 

 

Thank you again, and have a great one.

 

 

Mohsin - Community Support

Susja
Friendly Fanatic
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Registered since

Jan 4, 2017

Re: Steady white light on QC 35

Thanks for responding.
It’s very valuable to know how to reset device.
I don’t know what happened but it started to work fine itself next day.
I did not need to reset.
Not sure what caused the issue... I have a hypothesis that I get under the heavy rain and it could get wet somehow or etc.
Anyway I am all set (at least for now) and appreciate your help
Moderator

Re: Steady white light on QC 35

@Susja Well, that is great news! I am glad everything worked out. If there is anything you need, feel free to reach out again. 

 

Have a great rest of your afternoon, 

 

 

Mohsin