Re: Noise Cancelling headphones 700 - Auto-off feature update
The firmware upgrade seems to have improved the motionless auto shut-off. But it's too early to be certain. Make sure you have the latest version of the firmware. Check in the Setting menu.
It's important to understand the return policy. It's 30 days to get a full refund. 90 days to return to get a credit which has to be used on another Bose product but the credit can not be used like a store credit or gift card. I believe it has to be used immediately. Call a store and get an explanation.
You could always return your current headset to get a full refund. Then buy a new headset and give yourself a 30 day period to confirm the firmware upgrade works. It's annoying but you won't get stuck. Bose should really give consumers a longer period to return the product especially when it's a new product and we're essentially beta testing it for them.