May 4, 2018
Today I received the replacement headphones. When I had called Bose support with the lag issue, the rep had asked for my devices that I use and commented that Bose will run tests before sending me the replacement. The fact that I had to update the firmware tells me that they just sent me a pair from the stock, not necessarily the latest manufactured batch and no testing.
As expected the lag is still there. I think I am thinking of returning these.
This is just too unreal....this has now been a 6+ month issue, and nothing but excuses and non-explanations from the company. I was a BOSE customer for a long time....but seeing the complete ineptitude displayed here is really eye opening. Even the last moderator who posted really said nothing other than "they are watching the thread". After 6+ months, no explanation from BOSE on the root cause, no explanation on what their engineers are doing to fix the issue, no explanation on a timetable or pilot re: a fix. I get that is might be an issue they don't know how to fix....but if that's the case, then why not simply recall them? They know these devices aren't working.......anyway, I've signed the petition. Doubt that will do anything. The ONLY fix to this is to STOP purchasing BOSE products. That's the only way to get their attention.....and spread the word with your friends. Hitting the their revenue is the only solution here......
Apr 25, 2018
Apr 24, 2018
its great to have a journalist on the same boat !. cant speak for everyone but for me, every issue being mentioned here has happened.
windows 10 connection issues, video lag, vlc not playing, sound dropping time to time. and all fixes are temporary.
i hope bose shares with us what they are working on and if theres a solution possible to all the problems. if people spend alot of money to buy somthing that gives so much trouble, product isnt work the box it came in !
May 4, 2018
Feb 25, 2018
Okay, so its unecessary to expect a high priced product from a respectible company to work as advertised? It's also unecessary for us to communicate our challenges with BOSE through the forum that the company themselves have set up?
They continue to sell these headphones, knowing the challenges that users are still experiencing....and you think they have "warned consumers about the issue"? They should recall the product....not "warn them" on some forum where most customers won't see it.
Also, do you expect customers to research forums everytime they purchase products? That is unrealistic and you know it.
Lastly....many folks can't get refunds on these (read the forum), so it's not as easy as "moving on". This is a defective product and needs to be recalled immediately.
Thank you all for your contributions to this thread.
The moderation team is concerned that these threads are devolving into less constructive conversation and interactions. We want to foster an open, respectful, and kind environment.
We understand that this was first reported around 6 months ago and we do acknowledge that this is an issue. What we’ve found is that the lag is not just related to our product but there are also factors outside of our software and hardware that contribute that are not in our control.
Additionally, some users have found relief from the lag by using their streaming services in a browser as opposed to respective applications.
We have decided to close this thread for the time being while we continue to look into this. We will share any information with the community.
For reference, here is a link to our Community Guidelines.
Thank you again and take care,