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Sarah F
Participant
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Registered since

Apr 7, 2020

Volume up key is stuck

My in ear headphones appear to have the volume up button stuck and I cannot find a way to disable it. I am using my headphones with a laptop computer while working from home and I can control my volume on my laptop. Unfortunately, when I plug in my bose headset, the volume immediately goes up to max volume and I cannot turn it down. I have been trying to use the buttons on the headset itself, the up button does not click like the down button, so I assume it is stuck.

Anyway I can override those buttons and force the headset to follow the volume I am selecting on my laptop?

1 REPLY 1
b4u2
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Registered since

Jan 4, 2020

Re: Volume up key is stuck

@Sarah F 

Good afternoon 

I suggest reach out to your local service centre and see your support options. 

If it's under warranty then you should get a replacement.