Thanks for your post and welcome to the community. I am very sorry to hear that you are experiencing this, I would love to help you get this resolved.
Firstly, I have a few questions that I would like to ask to get a better understanding of your issue:
Hector B - Community Support
I dont know the make or model they were a gift but they are the surround the ear Noise reduction headphones bought from John Lewis in the UK
Thanks for posting and updating me on this. A few more questions I would like to ask to better understand your which headphones you have:
If possible please attach an image of your headphones.