Thanks for reaching out to the community. I would be happy to assist you. Could we start by clearing the Bluetooth memory from both the headphones and the phone and try re-pairing?
To clear devices previously paired with the headset, follow these steps:
The headset will revert to discoverable mode, allowing you to re-pair the Bluetooth device you want to be connected.
If you could please try that and let us know.
Tony G - Community Support
Thanks for responding. I appreciate you trying the step I offered. Could I ask if it would be possible for you to try the headphones on another mobile device for troubleshooting purposes? It would help to see where the fault lies.
I am starting to think that this is an Apple ios issue. I have for months been using my Soundlink Mini (which has been around for years) during my workouts with my iphone. I have never had a problem with it until yesterday. For the first minute or so, it experienced the same issue described here and then played OK. About a week or two back Apple made two upgrades to its operating system, both 12.1.2 (they were different but the numbers did not change). I am beginning to think 12.1.2 has something to do with this.