Wireless headphones won't work/charge

[mitch99]

My wireless headset won't charge.  Is there a replacement battery to replace with?

[Shiloh_C]

Hi there, mitch99!

Welcome to the community, my friend!  I'm sorry to hear that you're experiencing this issue! 

One question before we get started with troubleshooting - which wireless headphones do you have?

Thanks for posting and I hope that you have a lovely weekend!

Take care,

Shiloh - Community Support 

[yesilpelikan]

Hello,

I have the same issue, my product is qc35 ii. no lights, no sound, nothing. Only a brief blink of green light when I connect it to usb. Then, nothing.

Thanks

[Mohsin_S]

Hi @yesilpelikan thank you for writing in! Sorry to hear you are having this issue with your headset. Just a few things that you should see when you plug it in to charge are:

• While charging, the battery indicator below the volume down button blinks amber.
• When the battery is fully charged, the battery indicator glows green.

Can you verify that?

Let's also try giving it a reboot to see if that helps:

To reboot the headset

• Turn the headset off and wait for 30 seconds.
• Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
• Unplug USB cord from headset and wait 1 minute.
• Turn on the headset and test if the headset works properly.

Please do let me know your findings when you get the chance!

Thank you again,

Mohsin

[yesilpelikan]

Thanks for the response Mohsin.

I can verify that I know what are charging indicators.

There is no light on my headset during charging attempt neither from computer or wall outlet, and it won't turn on. I tried resetting, but unfortunately no response.

Regards

[Mohsin_S]

@yesilpelikan thank you for getting back! I just wanted to be sure everything was covered, so I really appreciate that you verified that. At this point, my best recommendation would be to contact your local Bose Support, and they will discuss your service options. Here is a link to get contact information. Just select your region, and kindly scroll down to where you see "contact us".

Please let me know how everything works out for you!

Thanks again,

Mohsin