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May 14, 2019

how to reset bose free TWS earphone?

My Bose Free works well for 2 weeks. but now the left earphone cannot connect to right earphone.  


the right earphone can work mono well with my iphone. but the left one can not work, and always flash blue LED light. 


i want to reset it to factory model, and re-work. how can i do?




Re: how to reset bose free TWS earphone?

Hi Xiaozongzi, 


Thanks for your post and welcome to the community. I am very sorry to hear that you are experiencing this issue, however I would love to help. 


Firstly, I would recommend clearing the Bluetooth pairing list on the headphones. This can be done by:


  • Press and hold the Bluetooth button for 10 seconds, until you hear “Bluetooth device list cleared.”
  • Delete your headphones from the Bluetooth list on your mobile device. All devices are cleared and the headphones are ready to connect.


I would also recommend ensuring that your headphones are running the latest software via Btu.bose.com


Kind Regards, 

Hector B - Community Support