mbasappa
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Jun 8, 2019

left ear bud drops, audio lags, sound quality jarring....very disappointing.

I am a BIG fan of Bose products. I have all types of headphones from years. QC35 noise cancellation is my till date favourite. Wanted something disccreet so I bought Soundsport today for 200 CHF and the frustration to stabilize the left year dropping has been agonizing. Went through all the forum remedies but still doesn´t stop dropping (most of the time music doesn´t even initiate in the left and it is 100% charged).

 

To top it when I pair it with macbook pro to watch video the audio jarrs and audio doesn´t lip sync with the video!!!

I have to make a trip to return this. Anybody has a suggestion for any other brand? 

1 REPLY 1
Moderator

Re: left ear bud drops, audio lags, sound quality jarring....very disappointing.

Hi Mbasappa, 

 

Thank you for your post and welcome to the Bose Community! 

 

I'm sorry to hear of the issues you have experienced with your SoundSport Free earphones. I'd be happy to assist you! 

 

I would recommend making sure you are running the latest Firmware. I have included the LINK HERE to assist you. 

 

Let me know how you get on! 

 

Kindest, 

 

Jessie O - Community Support