Oct 31, 2016
Dec 16, 2016
HI Mkings, There are two possible causes for this.
First make sure that the Bose headphones are selected as the Default Device, in your Audio output settings:
If the headphones are already selected there (or if they do not appear at all on the playback list) we may need to clear and re-pair the headphones as the correct profile:
Jul 13, 2016
Jul 18, 2016
Jul 22, 2016
You mention that windows is pairing with 2 devices. Perhaps we're missunderstanding, but in the setup/pairing process there should only be one device we are connecting to for the headphoens. It should show a "headphone" style icon and be the only one we pair and connect withi. If you have a second device showing up the QC35's name on it but a different icon, do not include this when you are pairing.
Please try this out and also let us know if the headphones pair successfully to non-windows devices (android, iOS, etc.)
Jul 23, 2016