The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.
Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.
Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.
Oct 31, 2016
Dec 16, 2016
I had the same issues and these steps also fixed my problem. I am enjoying audio from Win 10 to my QC35s again.
HI Mkings, There are two possible causes for this.
First make sure that the Bose headphones are selected as the Default Device, in your Audio output settings:
If the headphones are already selected there (or if they do not appear at all on the playback list) we may need to clear and re-pair the headphones as the correct profile:
Jul 13, 2016
Jul 18, 2016
May 16, 2016
Jul 22, 2016
You mention that windows is pairing with 2 devices. Perhaps we're missunderstanding, but in the setup/pairing process there should only be one device we are connecting to for the headphoens. It should show a "headphone" style icon and be the only one we pair and connect withi. If you have a second device showing up the QC35's name on it but a different icon, do not include this when you are pairing.
Please try this out and also let us know if the headphones pair successfully to non-windows devices (android, iOS, etc.)
Jul 23, 2016