I had my QC35 II replacement last night. I already had my bose connect downloaded. When I connect to my first device (android), there was no problem and was connected. But when I tried to connect my second device (Ipad) the connection failed. I deleted the old paired since I was on my new username. I couldn't see any new device in my ipad bluetooth list. I went into the bose connect, the app asked me to drag the page down, and the instruction showed hold on to the button to bluetooth on my device and I did.
After holding for 1 second, I still couldn't hear anything from my qc35II. Try to clear all the devices in the bluetooth connection by holding for 10 seconds. I also cannot hear anything.
Can you guide me step by step how to clear all the bluetooth connection and make a new connection for the 2 devices (android &ipad) again?
I already tried step by step from the manual but I still cannot connect to my second device (ipad)
I can see my ipad connected in my bluetooth list yet bose connect still ask me to drag down the page for connection. After dragging down, the app ask me to slide right & hold for a second into pairing but I already hold for more than 20 seconds still cannot connect. So any solution?
I off my first device, there were repeated twice saying "connecting device", then the last one was "mobile device not found" while i was still holding on to bluetooth at the on/off button.
Checked on the settings--> bluetooth is still connected to my qc35 II but when I turned on the music, only ipad was playing the music but not my qc35 II.
please help... I am desperate already
Sorry to hear you're having this issue. To clear the device list of the headphones you would hold the power button to the right for 10-15 seconds. You should hear the voice prompt telling you that it is clear and this will also put the headphones in pairing mode. If you're having trouble with the connect app you may want to delete it and reinstall. You should also be able to pair from your iPad or iPhones Bluetooth list. Once the headphones are in pairing mode choose it from the available devices. We hope this helps, thanks for posting and have a great day.
-Emmet Bose Support
I tried to clear up all the pairing but I did not hear anything. I even press more than 30 seconds but no notification or any instruction was given. I tried many times and the results still the same.
So what can I do?
Thanks for responding. Could I ask have you tried doing a reboot of the headset and trying again?
To reboot the headset
If you could please give that a try and let us know?
Tony G - Community Support
Thanks for the response. I would, at this point contact your local support team for assistance. Here is a link you can use. Click on your country, scroll down until you see "Contact Us".