Highlighted
LEXUNY
Silent Starter
  • 0
  • 2
  • 0
Registered since

Mar 9, 2019

seperate volume control on Huawei mate 20 pro

I have got a QC 35 II and a Huawei mate 20 phone, the buttons on the headphone cannot control the sound of the phone, and the panel of sound control did not poped up. The phone cannot control the volume of the headphone either. 

3 REPLIES 3
Moderator

Re: seperate volume control on Huawei mate 20 pro

Hi LEXUNY, 

 

Many thanks for your post and welcome to the community. I am sorry to hear you're having this issue.

 

May I ask, have you tired the following troubleshooting steps? - 

  1. Unpair and reconnect the headphones to the device via bluetooth
  2. Restart the device and headphones
  3. Clear the Bluetooth pairing list on the headphones, to do so please follow this link - Clearing list

If after doing the above this does not resolve the issue, please let us know and we can assist you further.

 

Many thanks

 

Leon_C - Community Support

LEXUNY
Silent Starter
  • 0
  • 2
  • 0
Registered since

Mar 9, 2019

Re: seperate volume control on Huawei mate 20 pro

The problem was not solved. It woeks with my Google Pixel 3, but not work with Huawei mate 20 pro. 

Community Manager

Re: seperate volume control on Huawei mate 20 pro

Hi LEXUNY,

 

I'm sorry to hear that troubleshooting hasn't resolved the issue. Have you attempted resetting the phone? This can be done by powering the device down, leaving it to rest for 60 seconds, then powering it back on again to test for results. It may also be beneficial to test pairing a different set of headphones, Bose branded or third-party, to test for volume adjustment control feedback on your Huawei phone. As this problem is isolated to your Huawei Mate 20 Pro, I encourage you reach out directly to them for further technical assistance.

 

Kind regards,

Andy B