Silent Starter
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Dec 13, 2018

the volume on my qc35 ii is contantly turning itself down.

the volume is always turning itself down whenever the headphones are on. it goes all of the way down until it starts beeping to signify that it cant go down any farther. when i try turning up the volume the sound is fine, but the volume goes back down within a couple seconds.

 

any suggestions?

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Community Manager - Retired
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Mar 15, 2018

Re: the volume on my qc35 ii is contantly turning itself down.

Hi ryker,

 

Thanks for writing in!  Sorry to hear about the issue, but would be happy to help!

 

  • Does the volume - button feel stuck on either the headphones or mobile device?
  • Have you been able to try the headset on a different device to see if it happens there?
  • Have you tried clearing the pairing list on the headset and mobile device? 

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support