Hearphones dropping out on music using bluetooth

Highlighted
Silent Starter

Hearphones dropping out on music using bluetooth

Having issues with bluetooth dropping out on the Hearphones.  I can be playing music on the hearphones and the music will dropout for less than a second on the hearphones.  This will happen irregularly within a song but will happen at least 4-5 times in a 4 minute song.  I tried this on my phone - Galaxy S9+ and on my wife's phone - Google Pixel Plus and it also happened on her phone also through bluetooth.  Any Ideas?

2 REPLIES
Community Manager
Community Manager

Re: Hearphones dropping out on music using bluetooth

Hi JaiDe58,

 

Thank you for joining the Bose Hear Community.  Welcome.

 

Are you running the latest firmware?

 

Do you have any other Bluetooth headphones. Do they have this issue too?

 

Have you found the dropouts happen in different environments?

 

At what distance (from Bluetooth source to your Hearphones) do you notice the dropouts? 

 

ST

Friendly Fanatic

Re: Hearphones dropping out on music using bluetooth

I too have this but believe it is more relates to Amazon music streaming...never a problem with Pandora.