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cshapiro
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May 20, 2021

BOSE QC30 BATTERY

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Bose product name QC30

 

Country United States

 

Firmware Version -- not sure

 

App Version -- not sure

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.) iphone

Detailed description of the issue and steps to reproduce

MY BOSE QC30 HEADPHONES RECENTLY HAVE RUN OUT OF POWER SHORTLY AFTER A FULL CHARGE. LAST NIGHT THEY GOT A FULL CHARGE, AND I CHECKED THE BATTERY AT 90% BEFORE THEY RAN OUT OF POWER. I realize that i bought them in January 2020. Bose said that they are sorry, these products do not generate a repair, it is replaced without cost when it is within warranty. Since it is out of warranty, they won't repair it. I'm very dissatisfied with the service.

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
cshapiro
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May 20, 2021

Re: BOSE QC30 BATTERY

Author Accepted Answer selected by cshapiro

Dear Bose,

 An addendum to my original post...I called Bose, explained that I had the QC30's for a bit longer than a year, but the battery died, and they agreed to replace them for a reduced price. Thanks, Bose, I feel good about your company again.

View solution in original post

2 REPLIES 2
Jessie_O
Moderator

Re: BOSE QC30 BATTERY

Hey cshaoiro, 

 

Thank you for your post and welcome to the Community! 

 

I'm sorry to hear that you are experiencing this issue with the QC30's. Whilst I am more than happy to assist you with troubleshooting your issue, we are unable to address customer service-related issues through this platform. 

 

If you let me know the troubleshooting steps you have tried already, I'll be more than happy to offer some additional steps. 

 

I look forward to hearing from you! 

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cshapiro
Participant
  • 0
  • 2
  • 1
Registered since

May 20, 2021

Re: BOSE QC30 BATTERY

Author Accepted Answer selected by cshapiro

Dear Bose,

 An addendum to my original post...I called Bose, explained that I had the QC30's for a bit longer than a year, but the battery died, and they agreed to replace them for a reduced price. Thanks, Bose, I feel good about your company again.

View solution in original post