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Yoonie
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Feb 21, 2021

Package

Hi,

Is this normally comes without box?

I got only the cable in vinyl and barcode tag. No more package things.

Also the tip of cable is not a silver color. I got a gold colored tip.

Is this original, right?

  • It looks totally different from the picture on the site.

Pls answer me asap.

Thank you. 

(Can I write on this page? )

20210222_135529.jpg

 

1 ACCEPTED SOLUTION

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Morlock
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Dec 4, 2016

Re: Package

Author Accepted Answer selected by Yoonie

It looks like you have the OE2 cable instead.

 

I don't think e-mail will work, best to call them direcly.  At the bottom of the screen make sure your country is selected, then click contact us for the phone numbers.

View solution in original post

3 REPLIES 3
Morlock
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Dec 4, 2016

Re: Package

Because they are considered a spare part most cables come in an envelope.  Wheneve I have ordered similar things in the past they have been in a yellow envelope inside the post satchel.

 

I can't tell from the pic whether it is authentic.  Did you order it direct from Bose?

Yoonie
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Feb 21, 2021

Re: Package

Yes, I have ordered from here. 

More important thing is not perfectly same as picture they uploaded. This cable is not fit my AE2 but I am not sure because of this reason or not.

How do I do? Where can I contact to BOSE customer service? 

I need an email address so that I can send with some pics.

Morlock
Expert
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Registered since

Dec 4, 2016

Re: Package

Author Accepted Answer selected by Yoonie

It looks like you have the OE2 cable instead.

 

I don't think e-mail will work, best to call them direcly.  At the bottom of the screen make sure your country is selected, then click contact us for the phone numbers.

View solution in original post