Difficult to turn Hearphones on and off

[BenEllison]

I find myself having more and more trouble turning my hearphones on and off. Sometimes my whole finger tip works, sometimes a fingernail, but I rarely succeed on the first or second try. Anyone else having this problem? Do I have a defective unit?

[Kfred]

You are not alone. Depressing it with a fingernail works; I wonder how long the rubber covering will survive that method. 

[ST - Hearphones]

Hi @BenEllison, @Kfred

If you are concerned your Hearphones may be defective, or the power button has become more difficult to use over time, please call Bose Hearphones support at 1-800-761-2673.

Thank you,

ST

[Scrimshaw77]

O also think the only bad part of the phones is the stupid on off button. It should be larger and on top.

[thersites]

For some reason, Bose made these headphones (just like the QC 30) with a very hard-to-depress power button. I wonder whether it isn't (maddeningly) designed to make it more difficult to turn them off by accident.

[BenEllison]

I think I understand the On/Off problem now. The rubber covering on my HearPhones was separating a little from the headset when I first had a problem, and that got worse over time, including separation between front and back. Then the on/off situation got so bad that I peeled the rubber back a little further so I could see and work the actual switch. It's tiny and the rubber covering only has a little dimple to activate it when a bigger rectangle would hit the target on a more regular basis. I still love the HearPhones and have been making do during a long trip away, but I sure hope that Bose will replace my pair when I get home in June, and also that have redesigned the rubber cover to both stay attached better and activate the switch better.

[ST - Hearphones]

Hi Ben,

Please call us when you get back.

Bose Hear Support 1-800-761-2673

ST

[BenEllison · Accepted solution]

Well, I finally called about my peeling HearPhones and was very pleased that Bose is going to replace them even though I bought them more than a year ago. However, I called the general 800 number first and that was a 10 minute waste of time. Maybe you all know this, but the HearPhone special customer service number is 800-761-2673, and the difference is night and day. Thanks, Bose!

[meinmontco]

Amen to that!!!!!

[ST - Hearphones]

Hi Ben,

Thank you for coming back to tell us you're okay. And yes, for Hearphones issues, it's best to call Bose Hearphones Support 1-800-761-2673.

ST

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@BenEllison wrote:

Well, I finally called about my peeling HearPhones and was very pleased that Bose is going to replace them even though I bought them more than a year ago. However, I called the general 800 number first and that was a 10 minute waste of time. Maybe you all know this, but the HearPhone special customer service number is 800-761-2673, and the difference is night and day. Thanks, Bose!

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